Salesforce Field Service for Android

The Salesforce Field Service mobile app is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.

Features:

Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
Mapping, navigation, and geolocation capabilities let you know where you are, where you've been, and where you're headed next.
Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
Access relevant Knowledge Articles to help you finish tricky tasks.
Stay informed with the most up-to-date information with automatic push notifications to relevant users.
Easily obtain proof of service using your touch screen to capture customer signatures.
Quickly generate and send Service Reports to your customers after completing jobs.
Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
Declare your time off by recording it in the application under Resource Absences.
Control which fields mobile workers see when they view resource absences in the Field Service profile tab.
Intuitively visualize the different steps required to finish complex jobs with work order line items.
Quickly get up to speed by viewing asset service history information.

Alternate download for users without access to Google Play

For users without access to Google Play, the app can be downloaded by following the instructions below (details may vary from device to device):

TERMS OF USE

By downloading the APK made available on this webpage (the "Software"), you:

agree to the following terms on behalf of the salesforce.com customer with which you are employed, affiliated or associated (the "Customer"),
represent that you have the authority to bind the Customer to these terms, and
represent that you are an authorized User under the master subscription agreement between salesforce.com and the Customer (the "Master Subscription Agreement")

If you do not have such authority, are not an authorized User, or do not agree to these terms, you may not install or use the Software.

The Software allows Salesforce Field Service customers to use the Field Service service from Supported Devices. A "Supported Device" is a combination of a mobile device running Android software and an Android software version(s) that is supported by the Software. The Software is provided by salesforce.com as a component of the Field Service service. Neither you nor the Customer may rent, lease, lend, redistribute or sublicense the Software except that the Software may be distributed to authorized Users under the Master Subscription Agreement.

The Software on this webpage may not be the current version of the Software, and salesforce.com makes no representation that the Software will operate on your device. Salesforce.com may, at any time, remove the Software from this webpage, and may, at any time and without notice, restrict, interrupt or prevent use of the Software.

Except as and only to the extent permitted by applicable law, or by licensing terms governing use of open-sourced components included with the Software, neither you nor any other Customer personnel may copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, modify, or create derivative works of the Software or Software updates, or any part thereof. Any attempt to do so is a violation of the rights of salesforce.com and its licensors. If you or any other Customer personnel violate this restriction, you or they, and the Customer, may be subject to prosecution and damages.

The Software may not be downloaded or used in, or transported to, a country that is subject to a U.S. Government embargo, or has been designated by the U.S. Government as a "terrorist-supporting" country, and (ii) may not be used by anyone on any U.S. Government list of prohibited or restricted parties.

You acknowledge and agree to salesforce.com's privacy statement available at http://www.salesforce.com/company/privacy/, as may be amended from time to time.

Requirements

Salesforce Field Service requires a device running Android OS 8.1 or higher. As this is a distribution outside of Google Play, you will be able to download and install the app, but it will not run on phones with Android OS lower than 8.1.

Click here to download Field Service v258.1.47
When the download completes, click on it from the notification center or go to the "Downloads" app and click on "SalesforceFieldService.apk"
If you receive an error message that you're not allowed to install apps from unknown sources, click "Settings" and check the box to allow app installs from "Unknown sources".
Follow instructions on screen to install the app.